K2 – Convergent thinking, improving customer satisfaction for Dixons Coverplan
Business problem
Deliver timely and accurate transactional communication at all times to mitigate policy cancellation and customer complaint.
K2 solution
K2 delivered an improved, tailored system solution which enabled:
o Mail turn around to be reduced to a “same day”
o A full audit trail with 100% reconciliation
o A rationalised and less costly document archive
Business benefit
A more accurate and efficient solution improved levels of customer service and improved customer satisfaction.
The new strategy reduced duplication and wastage and made call centre usage more manageable.
Compliance issues were managed and minimised and full colour print enhanced brand look and feel.
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