K2 Group offers an in-house multi-channel contact centre solution for sales and service-driven campaigns and projects - both inbound and outbound - across telephony, email, fax, SMS text, web chat and web browse channels.
Our technology allows us to offer our clients a hosted solution or a full service solution and deploy it on multiple sites, and use the K2 team as additional resources or a discrete team.
The K2 team offer:
- Appointment Setting, Lead Generation and Telemarketing
- Customer Care & Complaint Handling
- Order Processing
- Response Handling & Data Collection
- Calls to Action & Research
- Overflow and Out of Hours Services